Frequently asked questions

Dispatch

Free shipping on orders over €50.

DHL, GLS, FedEX and their foreign partner companies.

We have two shipping seasons each year:

  • Summer-flowering bulbs and tubers are shipped from March to the end of June.
  • Spring-flowering bulbs are shipped from early October to the end of December.

Orders are dispatched during the appropriate season, and delivery usually takes a few days after shipment.

View our shipping list below

  • Switzerland
  • Sweden
  • Spain
  • Slovenia
  • Slovakia
  • Romania
  • Portugal
  • Poland
  • Malta
  • Luxembourg
  • Lithuania
  • Latvia
  • Italy
  • Ireland
  • Hungary
  • Greece
  • Germany
  • France
  • Finland
  • Estonia
  • Denmark
  • Czech Republic
  • Cyprus
  • Croatia
  • Bulgaria
  • Austria
  • Netherlands and Belgium

If you have placed an order, we will send you a track and trace number by email. The email contains a code with a corresponding link with which you can track your order.

Return and refunds

You have 14 days after receiving your item to request a return. Once your return request has been submitted, you have an additional 14 days to send the item back to us.

Please contact us

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will receive a full refund for the returned items, excluding the original shipping costs.

Please note that customers are responsible for the cost of returning items, and return shipping costs are non-refundable.

If approved, you will be automatically refunded to your original payment method within 5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 10 business days have passed since we approved your return, please contact us

To be eligible for a return, your item must be in the same condition that you received it, unused, with the original packaging. You will also need the packaging page or proof of purchase.

Please contact us as soon as possible. Click here to go to our contact page.

Click here to download your return label and view the return instructions for your package.

Payment Methods

This is possible with us, as we accept Klarna.

You will receive the proof of payment by email, which will also include the packing slip.

Please contact us as soon as possible. Click here to access our contact page.

Other questions about flower bulbs and tuber's

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Where is the best place to plant flower bulbs?

This is stated on our packaging.

Our packaging contains mini instructions that tell you how deep and what distance you need to use to plant the flower bulbs.

A general guideline is to plant flower bulbs approximately 8 to 15 centimeters apart, which gives you approximately 40 to 90 flower bulbs per square meter.

Please contact us as soon as possible. Click here to go to our contact page.

Customer service

Please contact us as soon as possible. Click here to access our contact page.

We try to respond to all questions as quickly as possible. We can assure you that we will respond within 1 day.